Utilities Info

KEEPING THE LIGHTS ON FOR YOUR APARTMENT

Have a question about your water bill? Just need to set up your utilities as you begin your lease? 

  • Who is responsible for the utilities in my apartment?

    Unless specified differently, all utilities except for trash hauling are the responsibility of the tenant. This also includes making arrangements to have utilities connected at the beginning of the lease, and disconnected at the end of the term. Campus Property Management is not responsible for utility connections or service set up.

  • What are the phone numbers for the utility companies?

    The telephone numbers for the local utilities are listed below for your reference. Please call each company before moving into your apartment to set up utilities in your name for the date your lease begins.

     

    Electricity/Gas:

    AmerenIP

    (800) 755 – 5000

    Water:

    Illinois American Water Company

    (800) 422 – 2782

    Telephone:

    AT&T

    (800) 362 – 9689

    Internet:

    Volo Broadband

    (217) 367-8656

    Cable/Cable Modem:

    Comcast Cable

    (800) 266-2278

    Storage:

    Quick Package Pickup

    (217) 649-4471

    After Business Hours – Emergency:

    1-866-750-5066

    Keys:

    217-359-5168

    Towing:

    217-337-0913

    Emergency (POLICE, FIRE, AMBULANCE):

    911

    Please call us immediately or stop by our office during normal business hours with any emergency request. If we are not open, please call 1-866-750-5066. We will have our 24/hour maintenance staff respond immediately.

    You must be present for the water and power company to turn on your services! Do not schedule an appointment if you won’t be at the apartment.

     

    You must be present at the time of service for the water and power connections. The water will be turned on at the main line but not to your apartment, also the main breaker may need switching and/or a pilot light may need to be lit.

     

    We will charge $75 for a service call with a possible 48-hour completion time if required to come out after your service has begun due to the time of the year.

    Some Helpful Hints

     

    Ask the water and power company what day the service will be discontinued with the previous residents of the apartment.

     

    Confirm the need to not be present with the water and power company to avoid any service charges as stated above.